How to complain
The FOI Act sets out a series of exemptions to protect confidential or other information where disclosure may prejudice the interests of the State or of third parties. Where the CRC invokes these provisions to withhold information, that decision is subject to a review process.
Decisions about deferral of access to information, the way in which access is given or the level of fees or charges, are also subject to review. The two review processes are set out below.
Rights of internal review
If you are dissatisfied with the response from the CRC you may seek an internal review of that decision. A senior manager who has not previously been involved with your request will undertake that review.
If you have not received a response from the CRC within 20 working days of receipt of your initial application, it is likely to be regarded by the Information Commissioner as amounting to a refusal of your request and allows you to proceed to internal review.
Requests for internal review should be submitted in writing to:
Chief Information Officer
Commission for Rural Communities
John Dower House
Crescent Place
Cheltenham
GL50 3RA
Email: cio@ruralcommunities.gov.uk
Review by the Information Commissioner
If you are dissatisfied with the outcome, or the handling, of the internal review conducted by the CRC, you may seek an independent review from the Information Commissioner. Requests for a review by the Information Commissioner should be made in writing directly to:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545700
Fax: 01625 545510
How to access information we hold
Making a request for your personal data
Return to the main Freedom of Information page