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To help inform our response to the Government’s consultation on the future of the post office network, we organised a series of four focus groups in different parts of England during February and March 2007.

Participants included representatives of the local community plus a range of organisations including voluntary organisations, council members and officers, subpostmasters/mistresses, Post Office Limited and government departments.

The report highlights the importance of the post office in the local community and how it acts as a social hub.

Reactions to the Government’s proposals for restructuring the post office network are reported including the access criteria and possible outreach services.